Our Quality

Quality

Gabriel’s Angels are proud of our comprehensive internal quality assurance systems, which are continually reviewed and monitored.  
 
We undertake rigorous compliance reviews to ensure that all of our employees have the relevant qualifications and experience necessary for the service that they will provide. We follow a stringent recruitment procedure to ensure that all of our workers are compliant with the Care Quality Commission’s Essential Standards which enables us to supply our clients with the highest quality healthcare professionals, at all times. 
 
This includes: 
 
Enhanced Criminal Records Bureau (CRB) checks 
 
A full health declaration 
 
Full working history, along with detailed references including telephone checks 
 
Annual reviews with relevant registration bodies to ensure fitness to practice
Quality

We provide regular supervision for all of our care staff, including recorded one-to-one meetings every twelve weeks, observations and annual appraisals. This ensures that our care staff continuously advance their skills whilst continuing to deliver an excellent standard of care. The wellbeing of our staff is as important to us as the well-being of our service users. 

Our Training

A strong focus on continued staff training and development is central to our philosophy. Our care support workers are trained to the National Standards on joining the company and all workers complete a comprehensive mandatory common induction standard training programme which includes manual handling, infection control, fire safety, managing medication, safeguarding vulnerable adults, equality and diversity, health and safety in practice, managing challenging behaviour, communication skills, mental capacity act 2005, dementia and personalisation.  
 
Our aim is that all staff will be working towards a QCF diploma or degree if they so desire. We use a number of national and local training bodies as well as an e-learning system to deliver the training to ensure the highest possible standards. 
 
In addition, we create a bespoke training course based on the individual needs of each service user. 

Our Standards

  • 1. You can expect to be respected, involved and told what is happening at every stage. 
     
    You or someone acting on your behalf will be involved in discussions about your care, treatment and support. 
    You will get support if you need it to make decisions, and staff will respect your privacy and dignity. 
    Before you receive any examination, care, treatment, or support, you will be asked whether or not you agree with it. 
     
    2. You can expect care, treatment and support that meet your needs. 
     
    Your personal needs will be assessed to make sure you get safe and appropriate care that supports your rights. 
    You will get the care that you and your social care professional agree will make a difference to your health and well-being. 
    Your care needs are co-ordinated if you move from one care provider to another. 
    Staff respect your cultural background, gender, age, sexuality, religion, belief, and disability of you have one. 
     
    3. You can expect to be safe 
     
    You will be protected from abuse or the risk of abuse, and staff will respect your human rights. 
    If your homecare agency is providing nursing care, you will receive the medicines you need, when you need them, and in a safe way. 
     
    4. You can expect to be cared for by staff with the right kills to perform their roles effectively. 
     
    You will be cared for by staff who have the knowledge, skills and experience needed to meet your health and welfare needs. 
    You will be looked after by staff who are well managed and have the chance to develop and improve their skills. 
     
    5. You can expect your home care agency to routinely check the quality of its services. 
     
    The managers of your home-care agency will continuously monitor the quality of its services to make sure you receive the support you need. 
    Your personal records will be accurate and kept safe and confidential 
    Your or someone acting on your behalf can complain and will be listened to. Your complaint will be dealt with promptly. 

If you find we are not meeting any of these government standards please contact us immediately on 0118 3320099.

If you are not satisfied with the response you receive you can contact our regulators the ‘Care Quality Commission’ on T:03000 616161 or through their website: www.cqc.org.uk.

Gabriel's Angels Ltd. Registered Office: The Barn, Waterloo Road, Wokingham, Berkshire, RG40 3BY. | Company Number: 8062865 Gabriel’s Angels Ltd are registered and regulated by the Care Quality Commission under the Health & Social Care Act 2008 (Regulations 2010) Gabriel's Angels® is a registered trademark.