Yes of course. During the initial
consultations with our Care Manager, we like to get to know you – not just
about the care you need, but your likes, dislikes, what interests you have etc.
This helps us to narrow down the potential carers who we think will form a good
relationship with you going forward. In this phase the Care Manager will
introduce the carer to you so you can determine whether you want them to be
selected for you.
We try as far as is possible to retain the
same carer for you, but obviously there will be times due to holidays, sickness
etc when occasionally a replacement will be selected but you would of course be
advised prior to that carer arriving - and you would have previously met them.
Following the initial Care Manager visits
and assessment – we would normally be able to start the care package within a
few days after that.
And of course, you will always be able to
contact our Care Managers to deal with any problem that may arise and they will
regularly be in contact to ensure that everything is running to your satisfaction.