Privacy Policy

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Privacy Policy

The intention of this Privacy Policy is to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from our users. This Privacy Policy governs your access to and use of our products, and by using our products, you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

This Privacy Policy may be updated from time to time and you are advised to consult our office for any updates or amendments. Gabriel’s Angels complies with the relevant laws and regulations. We are committed and legally obliged to use your information in line with all laws concerning the protection of personal information, including the General Data Protection Regulation 2018. 

We reserve the right to vary this privacy policy from time to time. Use of our website or submission of personal information will be deemed to signify your acceptance of this policy.

The terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information either internally or externally.

Who are we and why we process your personal information

Gabriel’s Angels Limited was established in 2012 and offers a range of specialist care services. Our products are not directed to persons under 13.

Due to the works that are undertaken, Gabriel’s Angels is a data controller of your personal information. Personal information means information that is about you or contains enough data in which we can identify you.

We take the collection, usage and security of your personal data seriously. We can only use your personal data if we have a good reason for doing so. The law provides examples of those reasons. These include:

  • To perform or fulfil a contract for services that we have with you; or
  • If we have a public or legal duty to do so; or
  • If it is within our legitimate business interest; or
  • If there is a public interest reason for doing so; or
  • If you have given your consent.

Types of personal data we collect about you

Gabriel’s Angels is committed to protecting and respecting your privacy. Although you may not be an employee or customer of Gabriel’s Angels, we may hold your personal information because of your relationship with either a customer of Gabriel’s Angels or an employee, who has nominated you as either next of kin or their emergency contact.

If you are a carer please only provide us with personal data on the person you are caring for if you have permission to do so or if it required for us to provide you the services. You should advise us if you do not have permission or do not wish their personal data to be processed in any way.

You may give us information about you when filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you contract our services, report a problem with our site or request further services. Such information may include:

  • Contact details of customers or customer connected parties (e.g. families)
  • Demographic data (e.g. date of birth)
  • Food and carer preference information (e.g. allergies / likes and dislikes)
  • Financial data (for payment)
  • Health data of customers
  • Technical Information
  • Location Data
  • Legal data (e.g. power of attorney)

We may also receive information from other sources, such as from your authorised representatives or your health care provider (e.g. doctor, private medical facility or otherwise) for the purpose of providing services to you.

Processing this information allows Gabriel’s Angels to maintain accurate and up-to-date employment records, care records and contact details (specifically details of who to contact in the event of an emergency). Gabriel’s Angels is committed to complying with GDPR and this policy. We will continue to monitor our IT hardware and software to ensure your personal data is protected.

Legitimate interest is our legal basis for storing your information. For more information on what legitimate interest is, visit the ICO website.

Storing Your Personal Data

By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely and with restricted access. 

How long we keep your information

Gabriel’s Angels will retain the personal data for as long as is considered necessary for the purpose(s) for which it was collected (including as required by applicable law or regulation).

As a data subject, you have several rights under data protection regulation. These include:

  • You are able to access all the personal information we hold about you,
  • You are able to request we change information where it is either incorrect or incomplete,
  • You are able to request we delete or stop processing your data, including the right to be forgotten,
  • You are able to object to the grounds of us processing your information, which we do so under ‘legitimate interest’.

Access to Information

In accordance with statute, you have the right to access any information that we hold relating to you. 

Individuals can find out if we hold any personal information by making a ‘subject access request’. To make a request for any personal information we may hold, you need to put the request in writing addressing it to the address provided below.

Keeping your Personal Data accurate

You are responsible for ensuring that all personal data provided by you is accurate and advise us as soon as possible of any amendments required.

Who has access to your information

This information is securely stored either in a secure paperless filing system or where we use paper records, in a locked filing cabinet, in a lockable room. Access is restricted to only those who need it and will only be accessed at times deemed to be an emergency. We will decide on a case by case basis what constitutes an emergency.

We have internal policies that strictly control how we manage your personal information. Gabriel’s Angels will not under any circumstances transfer your information to countries outside the European Economic Area.

Third parties

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any agreements; or to protect the rights, property, or safety of Gabriel’s Angels, or others. This includes exchanging information with other organisations for the purposes of safeguarding or other statutory regulations we have to comply with.

We may employ third party companies and individuals to facilitate our products, to provide our products on our behalf, to perform website-related/app-related services (e.g., maintenance services, database management and improvement of our products features) or to assist us in analysing how our products are used. Should these third parties have access to your Personal Information they are obligated not to disclose or use it for any other purpose other than in order to ensure performance of the services.

Gabriel’s Angels may sell, transfer or otherwise share some or all its assets, including your Personal Information, in connection with a merger, acquisition, reorganisation or sale of assets or in the event of insolvency or bankruptcy proceedings.

When we act for Companies

When you have permitted us to process personal data held by you, then you shall ensure that you have the full consent/rights of the data subject that their personal data being passed to us. You are fully responsible for ensuring that the personal data processed by you and passed to us complies with all principles of GDPR.

Security

Gabriel’s Angels is aware as to the importance of safeguarding your information. We employ reasonable physical, technological, and administrative security measures and attempt to ensure they are applicable under the circumstances. Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Sending such information electronically is entirely at your own risk.

We will make any legally required disclosures of any breach of security including “personal data” (as defined in applicable statutes on security breach notification) known to you using a suitable communication method in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Our website may contain links to other websites. If you choose to click on a third-party link, you will be directed to that third party’s website. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites and we do not accept any responsibility or liability for these policies.

Cookies

We may obtain information about your general internet usage by using cookie files stored on your computer or device (“cookies”). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers.

Your rights

The Data Protection Laws and GDPR give you the right to access information held about you. Your right of access can be exercised by contacting us.

You may withdraw your consent to any processing of your personal data at any time by contacting Gabriel’s Angels. Separately you have the right to rectify any personal data held about you that is inaccurate. Your right of rectification can be exercised by contacting us. You also may have the right to request the removal of personal data held about you by contacting us.  

In the event that you wish to make a complaint about how we process your personal data, please contact us in the first instance and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner’s Office.

Compliance with Laws and Law Enforcement

Gabriel’s Angels cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to witness summons), to protect the property and rights of Gabriel’s Angels or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Changing or Deleting Your Information

If you would like us to delete your details in our system, please contact us in writing with a request that we delete your Personal Information from our database. We will use commercially reasonable efforts to honour your request within 28 business days. We may retain an archived copy of your records as required by law or for legitimate business purposes.

What to do if you believe there is a Personal Data Breach

If you suspect there has been a potential or actual breach of your personal data then you should contact us as soon as possible detailing the nature of the breach.

If through the investigation we determine that there has been a personal data breach, then we will take all necessary action in order to rectify the situation and minimise any potential or actual damage caused through such a personal data breach.

  • We will communicate with you regarding the action being taken.
  • We will comply with any guidelines issued by the Information Commissioners Office (ICO) in relation to Personal Data Breaches, including notifying the ICO if required to do so.

Contacting Gabriel’s Angels

If you have any questions about this Privacy Policy, please contact Gabriel’s Angels in writing at:

Email: enquiries@gabrielsangels.co.uk

Postal: Gabriel’s Angels Ltd, 1 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD

For further information, you can contact Gabriel’s Angels on 0118 332 0099

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Gabriel's Angels Ltd. Registered Office: 1 Millars Brook, Molly Millars Lane, Wokingham, Berkshire, RG41 2AD. | Company Number: 8062865 Gabriel’s Angels Ltd are registered and regulated by the Care Quality Commission under the Health & Social Care Act 2008 (Regulations 2010) Gabriel's Angels® is a registered trademark.