For families in Wokingham living with dementia, the most important question is often the same: can my loved one stay at home? In most cases, the answer is yes, and at Gabriel's Angels, we have the clinical expertise and the compassionate, locally-trained team to make it possible.
Gabriel's Angels is a family-run home care agency founded in 2012 by Jacky and Jason Payne. Jacky is our Registered Manager and a Registered Nurse with specialist dementia qualifications, trained at Queen Mary's University Hospital and Great Ormond Street. Her clinical knowledge underpins every dementia care package we provide in Wokingham and the surrounding area.
We provide both visiting home care and live-in dementia care across Wokingham, Reading, Twyford, Woodley, Earley, Winnersh, Sindlesham, and the wider Berkshire area. Whether your loved one is in the early stages of memory loss or requires specialist round-the-clock support, we will build a care plan that fits their life, not a generic template.
Dementia is not a single condition, it's an umbrella term covering more than 200 subtypes, including Alzheimer's disease, vascular dementia, Lewy body dementia, and frontotemporal dementia.
Each type presents differently, progresses differently, and requires a different care approach.
At Gabriel's Angels, we do not apply a one-size-fits-all model.
Our dementia care in Wokingham is built around a thorough assessment of your loved one's specific diagnosis, their history, their personality, and the life they want to continue living.
Jacky's
specialist dementia nursing background means that clinical assessment and care
planning are embedded into how we work from day one.
Rather than correcting a person living with dementia when their reality differs from our own, validation therapy involves entering their world with empathy, acknowledging their feelings and experiences as real and meaningful. Our carers use validation and gentle redirection techniques daily, helping to reduce distress and maintain dignity in every interaction.
Meaningful activity and cognitive stimulation are clinically recognised as beneficial for people living with dementia. Our carers support your loved one with the activities that matter to them — whether that is a daily walk, tending the garden, listening to familiar music, or working through reminiscence materials. Engagement that connects to a person's history and identity is far more effective than generic activity programmes.
Behavioural and psychological symptoms, including agitation, anxiety, restlessness, and mood changes are experienced by the majority of people living with dementia at some point. Our carers are trained to identify triggers, de-escalate distress calmly, and respond in ways that reduce rather than increase anxiety. This includes the use of validation therapy, redirection techniques, and structured routine as stabilising tools.
Sundowning, increased confusion and agitation in the late afternoon and evening is one of the most challenging aspects of dementia for families to manage at home. Our live-in dementia carers in Wokingham are experienced in managing sundowning through environmental adjustment, structured evening routines, calm communication, and where appropriate, working with GPs on any contributing medical factors.
In the early stages of dementia, your loved one may still be largely independent but experiencing increasing forgetfulness, confusion, and anxiety about managing daily life. Our visiting home care in Wokingham provides gentle, non-intrusive support — helping with medication reminders, shopping, appointments, and daily tasks, while preserving as much independence as possible.
Early-stage care is also about building the relationship between your loved one and their carer before needs become more complex. Consistency and familiarity now make a significant difference to how well-supported your loved one feels as the condition progresses.
As dementia progresses into the
middle stages, care needs typically increase significantly. Communication may
become more difficult, personal care may require hands-on support, and safety
at home becomes a greater concern. Our visiting and live-in dementia care in
Wokingham scales with these changing needs — increasing visit frequency,
introducing night-time support, or transitioning to full live-in care when the
time is right.
In the later stages of dementia, round-the-clock care is typically needed. Our live-in dementia carers in Wokingham provide 24/7 support with all aspects of personal care, nutrition, mobility, and safety — working alongside district nurses, GPs, and specialist palliative care teams to ensure your loved one's comfort and dignity at every moment.
Our Registered Manager, Jacky Payne, is a Registered Nurse with an ENB specialist dementia qualification — trained at Queen Mary's University Hospital and Great Ormond Street. This level of clinical leadership is rare in home care agencies. It means that every dementia care package in Wokingham has specialist nursing oversight built in from the start.
Gabriel's Angels was founded by Jacky and Jason Payne in Wokingham in 2012. We are not a franchise or a national network — we are a local, family-run business with deep roots in the Berkshire community. When you call us, you speak to people who know Wokingham and who care personally about the families they support.
Consistency is particularly important in dementia care. Unfamiliar faces can increase anxiety and distress for people living with memory loss. We assign a primary carer and a small, consistent team so that your loved one always sees familiar people — building trust and reducing agitation over time.
We provide both visiting home care and live-in dementia care in Wokingham, giving families the flexibility to start with the level of support that is right now and scale up as needs change. Our Care Managers will guide you through the decision and make the transition between care types as smooth as possible.
Gabriel's Angels is regulated by the Care Quality Commission (CQC) and recognised as a Top 20 Home Care Provider by Homecare.co.uk — independently verified through the reviews of real clients and families across Wokingham and Berkshire.
Dementia affects the whole family, not just the person with the diagnosis. Our Care Managers are here to support you as much as your loved one — providing honest guidance, regular updates, and a consistent point of contact whenever you have questions or concerns. We can also discuss respite care options if you are a family carer who needs a break.
In most cases, yes. With the right level of support, many people living with dementia are able to remain safely and comfortably at home for much longer than families initially expect. Remaining at home in familiar surroundings has been shown to have a positive effect on wellbeing, behaviour, and quality of life for people with dementia. Gabriel's Angels provides visiting and live-in dementia care in Wokingham that makes this possible — from early-stage support through to complex later-stage care.
The cost of dementia care at home in Wokingham depends on the level of support required and whether you need visiting care or live-in care. Please call our Wokingham team on 0118 332 0099 for a free, no-obligation quote based on your loved one's specific needs.
All Gabriel's Angels carers receive dementia awareness training as a core part of their induction — going beyond the standard industry requirement. For clients with more complex dementia needs, our Registered Manager Jacky Payne brings specialist nursing and dementia qualification to the oversight of their care package. We are also able to match clients with carers who have specific experience with their type of dementia and stage of the condition.
Our carers are trained to use validation therapy, redirection techniques, and structured routine to reduce distress and manage challenging behaviours calmly and safely. We focus on identifying the triggers behind behaviour changes, whether they relate to pain, fear, confusion, or unmet needs and responding with empathy rather than correction. In complex situations, Jacky's specialist nursing background provides an additional layer of clinical guidance.
Yes. Our live-in dementia care service in Wokingham places a dedicated, trained carer in your loved one's home around the clock, providing continuous support, companionship, and safety monitoring 24 hours a day. Live-in care is often the most effective option for people in the middle to later stages of dementia, allowing them to remain at home rather than moving into a residential care facility.
In most cases we can put visiting dementia care in place within 24 to 48 hours of an initial assessment, and live-in dementia care within a similar timeframe where urgent need exists. Please call our Wokingham team on 0118 332 0099 to discuss your situation and timescale.
Yes. We work alongside GPs, district nurses, community psychiatric nurses, memory clinic teams, and other NHS and specialist services in the Wokingham area to ensure that your loved one's care is joined up and consistent. Our Care Managers maintain regular communication with relevant professionals and will attend care reviews where appropriate.
We strongly believe in ‘family’ here at Gabriel’s Angels – as a family-owned business, our dementia care is family-led, ensuring that at every step of the journey, you and your loved ones will feel support and comfort in what can be a challenging time for all involved. Our carers cover Wokingham and the surrounding areas, including:
Not sure if we cover your area?
Call our Wokingham team on 0118 332 0099 and we will confirm straightaway.
I have used Gabriel's Angels for the last 4 years for my mothers care. Every single carer has gone above and beyond our expectations as a family. They are very thorough in the care they provide. They ensure my mother maintains as much independence as possible. We as a family have peace of mind that Gabriel's Angels carers are supporting my mother. I am very impressed and can highly recommend them to anyone.
Our family started using this company over 2 years ago for my Father (Ken) after being diagnosed with dementia several years earlier. We had some previous experience with one other local and one larger company in the Berkshire area who both promised us much but delivered very little. Gabriel’s Angels are very understated in their approach - they tell you exactly what to expect and deliver more than what they promise. This is to say the least a 1st class care service. What my immediate family also particularly appreciate apart from the care to Ken is the honesty we receive from them at all times. I have personally got to know several members of staff both in the care team and from the support function and what strikes me the most is that they all really care about what they do which is also proven by the longevity of service from so many of their staff...keep it up!
Mum needs physical care but has absolutely no dementia issues so to adjust to having a live in Carer in her house after a stay in hospital could have been very difficult for her. Since changing to your agency 2 weeks ago it has been amazing to see the difference in mum. She is so happy. Mentally she is so much better in herself and it’s given her a whole new perspective on life. When we visited and met the Carer it was so different to our old agency. She was so friendly and felt more like one of the family, really considerate of mums needs, fun , a real companion to mum and proactive in taking care of all the things mum previously worried about . Thank you so much it has been such a weight off the family’s mind knowing mum is being so well cared for.
Gabriel's Angels have looked after both of parents for the last 5 years. We had daily visits for a few years and Since my father sadly passed away in 2018, we have had Live in care for my mother. Gabriel's are a very supportive agency and the care is second to none. My mum would like to remain at home for the rest of her life which we can maintain with the live in carer. We never thought my mum would be able to go out however the Live in carer is great, gets involved, encourages socialisation in the community and has a great bond with mum which is very reassuring for our family knowing the care she receives is excellent I have no hesitation in recommending Gabriel's Angels to anyone.
After using numerous care agencies over the years, Gabriel’s Angels have been the best and we will continue to use their services. We have built great relationships with the carers and look forward to the ladies visiting!
The team are always excellent when caring for my mother making sure she has everything she needs before they leave. Also, after coming out of hospital with grade 2 pressure sores the office liaised with the district nurses to arrange compatible appointments with the carers so my mother’s sores could be dressed regularly. I don’t know what my husband and would’ve done without after my father passed away suddenly in fed this year
My brother Steve and I still treasure the care you gave to our dad in his final years (Dad was John Bromley senior in Finchampstead) You are a treasure. I hope one day when my time comes that I will find the loving care that you gave to our Dad xxx You are priceless Jacky. Thank you for all that you do for others and their families.
I can’t thank Gabriel’s Angels enough for their excellent care and support. They care for both my parents, initially with daily visits for my father and now with a live-in carer to keep both my parents at home together. The carers are so professional, caring and well trained and always think of their dignity and wellbeing. This has also been a huge relief to my brother and myself to know they are safe and happy. When extra support is needed the Agency have been able to step straight in with additional help and visits. Jacky and the office team are also always there for advice and understanding. I highly recommend them.
Gabriel’s Angels based in Wokingham a home care agency that totally lives up to their name. We have used this company nearly four years and will always stay with them until our mum passes by. Being well overdue I feel we need to give all of these lovely “Angels” the recognition they so rightly deserve!! The outstanding care and support they have shown our mum, and the rest of her family since she was diagnosed with Dementia back in 2015 has always been excellence with always the air of compassion delivered. After suspecting mum had dementia back in 2014 once it was confirmed it was devastating to say the least. It was both our mums and our wish that she would under no circumstances be put in a care home. Both my brother and I were present when our mum was assessed for her needs as she was able to self-fund we had endless conversations about what home care agency to use. With our mother it was all about testing the water to see how she got on. We decided the best way to do this was for mum to meet some of the carers, as mum headstrong, sharp tongued, critical, rude, and never wrong, a hypochondriac, and is convinced that everyone else is wrong in what they say and do. And this was before the onset of dementia – obviously now more excessive with an adding of OCD. After meeting various carers from various agencies, the one care agency that stood out from the others was the team of angels we use and have done ever since (Gabriel’s Angels). They go way above and beyond the call of duty with everything they do – from the carers, office staff and management. As mum’s dementia has progressed there have been very difficult times – in and out of hospital, adaptions to the house and a need for council funding. Just one phone call/email to Gabriel’s Angels, and the problems, get sorted with their help. Without their outstanding communication to my brother and myself, I don’t think we would be able to cope. Below are just a few ways they show their care: • Support mums needs and recognise the impact it will have on her care • Communicate to one another on a daily basis if any of mums needs change • Mum is OCD about washing and drying clothes, on daily basis carers help her sort this out and do any ironing for her. • Mum is doubly incontinent. The carers help with her personal care in the most dignified way. • All Mums meals and drinks are made for her. Mum forgets that she is eaten, and will argue that she hasn’t. Mum is always offered meals that are appetising and nutritious; she is also offered small and frequent amounts of other foods throughout the day. Whatever mum eats is monitored and her IBS needs are taken into consideration. Mum is at her happiest when eating. The other area that the Angels excel in is mums care plan very detailed, updated throughout the day/evening and vital information for the rest of the family. I would highly recommend using Gabriel’s Angels care agency if you want a company that really does CARE!
The care we have received from Gabriel’s Angels and the team has been second to none, it has been very professional and exceeded our expectations. They have made a very positive impact towards our family.
Gabriel’s Angels helped me care for my husband in the last two years of his life. He had a progressive neurological disorder which meant his needs were complex and constantly changing. The staff at Gabriel’s Angels were really proactive in enabling him to do as much as possible while he was able and then supporting him as he became increasingly disabled. The nature of his illness meant that some of his care needs were very specific to him and the staff undertook extra training so that they could manage the specialised treatments he required. We both very much wanted him to be able to continue living at home and, if possible, to die at home. With the support of Gabriel’s Angels he was able to do this with dignity and perhaps even more importantly, a great deal of humour.
These ladies have been caring for my wife for a while now. quite complicated, double carer visits using hoists etc. They are happy, friendly and very professional and they have been of great use in agreeing timings and our care plan with the LA on our behalf. This is a difficult time and my wife and I are so relieved to have Gabriels Angels on our side. Keep up the good work ladies. You are angels.
I have to commend Gabriel,s Angels not only for their wonderful care staff but their empathy in a time of sadness. We need more Companies like this's
GA have been supporting my father for over two years and we've been very pleased with the service thus far provided. Staff are courteous, proactive and prepared to mediate with his GP if they notice anything unusual - which gives greater peace of mind
My mother has had a carer visit from Gabriel’s Angels since 2016 and they have built an excellent rapport with each other. After the first visit my mother increased the frequency, as she enjoyed it so much. She thoroughly enjoys the carers visit. She has attended the lunch clubs with other clients too and has loved interacting with people. I cannot thank Gabriel’s Angels enough, they continue to make my mother smile!
We have twice weekly calls to support us with household jobs and keeping on top of the cleaning, it has made a world of difference and the ladies are all so smiley and friendly!
During COVID-19 I have been unable to support my mum with her shopping, so I asked Gabriel’s Angels to step in after being recommended by a very good friend. What can I say, apart from they are visiting everyday now and doing mums shopping in addition – when I chat to mum, she is singing their praises and has been so grateful for their support during a difficult time.
Gabriel’s Angels are exactly what they say, Angels! They have supported me at a very difficult time and I did not know where to start but they were very supportive through the whole process from the initial enquiry to the visits every other day. Thank you for all you do for me!
During the last 18 months of my mother’s life Gabriel’s Angels visited multiple times a day to support with personal care and manual handling manoeuvres. When mother was diagnosed with a terminal condition the palliative care manager came out and discussed the process with us as a family and noted down our wishes. They provided carer with dignity and compassion and supported us a family and I cannot thank them enough for all they did.
When I was given a days’ notice to have an operation, I called Gabriel’s Angels in the hope that they could organise some emergency care for my wife for a couple of days whilst I recovered, as I am her main carer. They did not disappoint and went the extra mile. The process was very smooth and we felt very supported. We now have the ladies visit on a regular basis to provide companionship to my wife!
Gabriel Angels enabled me to keep my husband at home for as long as possible after his diagnosis of Lewy Body Dementia with Parkinson’s. Everyone who cared for him was professional and efficient - but they became friends to us both. Nothing was too much trouble and they gave me such support at a really difficult time. I would have no reservation in recommending Gabriel’s Angels to anyone who needed care at home.
Every carer who attended to my uncle was attentive and friendly. They ensured my uncle had everything he needed and that all his needs were met. They also offered to help my auntie with anything while they were here due to her broken foot. I would highly recommend Gabriel's Angels to everyone.
Very grateful for all the care and support given to my dad. They went above and beyond.
The girls were very caring and patient with my uncle. He felt comfortable when they were tending to them. Highly recommend Gabriel's Angels if ever needed.
The care being received is excellent. Very caring and thoughtful. If changes are made there is no problem. My mother has had health issues, added medications and all of these have been sorted out by staff with no problems. All staff seem genuinely caring to Mum. Feedback is always positive.
Sadly, yesterday my husband (Malcolm) passed away, as you are aware. I would like pass on my thanks for the care he received. His final six weeks of life were made more bearable by the kindness and care shown by your team. He was always treated with compassion, sensitivity, and dignity. While the whole team was pleasant, professional and friendly, there were a few regulars to whom we are particularly grateful. Would you please thank them on our behalf. They are Wendy, Marvelous, Charity, Christy, Harmony, Abigail, and Monica. These ladies frequently made him laugh and left him with a smile on his face. I will not hesitate to recommend Gabriel's Angels, please feel free to use this as a testimonial if required. Kind regards Sue
I used Gabriel's Angels to provide home care for my mum. She was resistant to needing support at first but she soon came to enjoy her weekly visits and looked forward to seeing familiar faces. Mum appreciated how friendly and cheerful the carers always were and how nothing was too much trouble for them. I would not hesitate in recommending Gabriel's Angels to anyone looking for homecare in the Crowthorne area.
Very good all the carers that come round they do so much for me not just showing me and getting breakfast? helping get bin out on time help cleaning putting washing out and so much more l don’t know how grateful l am to have them looking after me while l am so I’ll on my cancer treatment always got a friendly smile so grateful for them to help me
Gabriel’s Angels have been a godsend to my Mum who was diagnosed with dementia last year. The support and companionship the carers have given my Mum and the kindness, diplomacy and professionalism of their staff, both office and field based is truly amazing. They have worked miracles in engaging with a shy lady who now is confident enough to move into a care home and for that we are truly thankful.
We are very happy we chose Gabriels Angels for Roy. Your staff are great, attentive and friendly. Most of all they do a good job!
Excellent staff warm and friendly. Fantastic service
Lauren is fantastic will listen to what you need for your loved ones and tailor care to work with them and the family. Would definitely recommend ☺️
Would highly recommend Gabriel’s Angels as a care company. Very hard working staff and management are very efficient.
Hello all. Just to let you know that all the things that I’ve heard of Gabriel’s angels are so good and positive. If I were in a position to have one of my relatives cared for by their team I would have no concerns I’m sure. I have friends that have a mother cared for and they have said on many occasions that their mother has the best care and would be hard pushed to find similar in their area. Thank you so much to Gabriel angel’s management and team.
Professional, Friendly and helpful staff and careers, would highly recommend, you won’t be disappointed. 5 star
It’s rare to come across a company that is not only professional and efficient, but also genuinely care. Gabriel’s Angels are just that company and the carers from Camberley literally are Angels. Lauren leads by example and is passionate about providing the best bespoke care - she really makes you feel comfortable, safe and assured which has obviously filtered down to her carers.
The carers from Gabriel's Angels provide excellent service to us.
I've always been feel welcome, never criticised negatively. The carers interested in your wellbeing and staff always looking to improve your equipment and family to help in the best way.
I am very happy with Gabriel's Angels, they are delightful, polite and efficient. I look forward to seeing them each evening I don't know what I would do without them. It is a pleasure to greet them at the door each evening all smiling all very helpful and willing to do little support that I might request. Always smiling and never unhappy about helping me with anything.
First experience of carers and it has been a very pleasant and happy experience. The girls are so kind, jolly and a pleasure to visit us. Very caring and respectful. I will certainly recommend Gabriel's Angels to my friends if needed.
The carers service and management are superb. I will recommend Gabriel's Angels without hesitation. Their hourly rates are slightly higher than other local companies but the quality justifies this. Thank you Gabriel's Angels for a wonderful experience.
We have had excellent service from Gabriel's Angels. Everyone has treated my husband with dignity and respect. Some days have been very challenging with him not wanting bathing, shaving, etc. The girls have worked with him - sometimes washing him down outside the bath rather than making him get in it. Once dressed, he is calm again. Thank you all very much.
The Gabriel Angels have been very caring and understanding with me. We have got on very well. I have had no fault with them even when I have changed my times for them to come in the morning.
I am very happy with the girls
We are really happy with "your girls" and the service they provide. They are polite and friendly.
I've been with the company for 3 years, all the staff professional, experienced and polite, thoroughly recommend them, from personal care to household duties , nothing is too much trouble, management is also excellent with great communication
Nothing can be to much for Gabriels angels to do and always willing to go that extra mile.
Well organised, timely, helpful considerate, definitely treated with dignity. All carers go the extra mile to ensure you are treated with dignity and comfort. We have had several companies and Gabriels Angels are 100% the best we have had highly recommend. We are a family.
All staff have been absolutely lovely.
3 years ago when my 94-year-old mother needed help at home, we engaged Gabriel's Angels. At first, it was different carers who rotated 3 times a day to help make Mum her daily meals, do some light cleaning around the house, and provide companionship and conversation. All were well-trained, kind, efficient and above all, genuinely caring. Offering support to a highly independent lady with a strong desire to remain in control wasn't easy, and the carers adopted a wonderful manner of assisting rather than taking over. Later Mum developed dementia and needed to see a familiar face of reassurance, so one very special lady became Mum's primary carer. With kindness, patience and increased care Mum was looked after so well she was able to remain at home right up to a month before she passed away at age 97. Our heartfelt thanks to Gabriel's Angels, without whom we could not have given Mum such a high quality of life and independence in her final years. The family is very grateful.
Absolutely amazing.
The care being received is excellent. Very caring and thoughtful. If changes are made there is no problem. My mother has had health issues, added medications and all of these have been sorted out by staff with no problems. All staff seem genuinely caring to Mum. Feedback is always positive.
We are delighted with the service that Gabriel's Angels have provided us. My uncle is comfortable with his visitors, having been initially reluctant. The Angels are so patient, kind and conscientious.
Came out of the hospital and my girlfriend had to return to work. I had wonderful care for the week after my hip replacement. The care and help I received were first-class. Everything ran so smoothly from start to finish. I would highly recommend Gabriel's Angels Ltd.
Gabriel’s Angels look after my Great-Grandma and they have been extremely attentive. My family would have really struggled without them at such a difficult time in our lives. I appreciate each and every single one of the carers and office staff.
My boyfriend had a hip replacement. I was working and couldn't take care of him all the time. We decided to get a live-in carer for a week to help us. She was wonderful, so caring and professional. Nothing was too much trouble. It made leaving him easier knowing he was safe and well looked after. I don't live in the area and commute regularly working from my boyfriend's house however I was stuck for 1 week and Gabriel's Angels stepped in.
Couldn’t recommend more!
Your caring service started in February 2024 when Eva my wife, had a fall, fractured her hop has surgery and a short rehabilitation period. After about a year she progressed through complete care, two carers twice a week to two carers a week because Eva can now manage her own toilet day and night and the carers simply give her a shower each visit. We are both very satisfied with the caring service. Some of the carers have had excellent rapport with Eva. We are happy to continue until Eva attains full independence and stability.
Very friendly, helpfull, good time keeping. I would highly recommend Tatty and Sharon, are particularly good for me. They understand my needs and do a thoroughly good job! Very comfortable with these and Gabriel's Angels.
Dad has limited mobility and mum has dementia, and they have been finding it very hard to cope with day-to-day life but have been reluctant to accept carers into their lives. But Gabriel's Angels have been brilliant. Lynette and Jacky were very thorough and listened carefully to all the needs my parents have and looked around the home, even photographing specifics so that they know exactly what goes where. We've been so pleased and grateful for the care provided. Dad could not believe the way the carers made mum at ease and managed to get her showered and dressed without resistance! Jacky was very knowledgeable about dementia and was matter-of-fact but very respectful and caring with her advice. Mum is type one diabetic and needs specialist knowledge - the carers have learnt mum's insulin regimen and can help dad keep on top it. Highly recommend them!
The services are very exceptional and satisfying, carers are attentive and responsive. Helpful and professional much higher quality home care. Extremely prompt response to my request and the carers are knowledgeable.
We first contacted Gabriel's Angels when my dad was taken seriously ill and admitted to hospital. My mum had been his primary carer and was already struggling, so we wanted to ensure she had support and some much-needed respite. Sadly, my father didn't survive his hospital stay, leaving my mum suddenly alone and without company during the day. At an incredibly difficult time, Gabriel's Angels stepped in immediately. Within days, they arranged daily visits from carers who helped with cooking and cleaning, but just as importantly provided companionship, encouragement, and helped Mum get out of the house. This support began in October and continued until very recently, when Mum moved closer to us. Throughout, Gabriel's Angels gave us real reassurance and played a vital role in helping Mum cope with life after Dad. They are truly amazing and I wouldn't hesitate to recommend them. Special thanks to Jemma